Privacy Policy — Flow Harbor Point

1. Data Controller Identification

Flow Harbor Point Co., Ltd. (“Flow Harbor Point,” “we,” “us,” or “our”) operates the website https://flowharborpoint.click and provides quantitative statistical consulting services. We act as the data controller for personal data collected through this website and during client administrative onboarding.

Registered Office: Office 8, 29 Example Road, Hat Yai 00000, Thailand
Direct Telephone: +66 74 000 652
Data Protection Officer / Inquiries: info@flowharborpoint.click
Applicable Framework: Thailand Personal Data Protection Act B.E. 2562 (2019) (PDPA) and applicable international privacy principles.

2. Categories of Data We Process

2.1 Website Visitor & Inquiry Data

When you submit an experiment brief, inquiry, or contact form through our website, we collect:

Full Name and Professional Job Title
Corporate Email Address
Organization Name and Geographic Region
Scope parameters (e.g. estimated sample size, decision timeline, test description)
Technical connection data (IP address, browser type, timestamp of submission)

2.2 Client Experimentation Telemetry (Audit Engagements)

For consulting engagements involving data auditing, we operate under strict data minimization. We require clients to provide anonymized, pseudonymous, or aggregated dataset tables. We do not solicit, ingest, or store direct personally identifiable information (such as real names, physical residential addresses, government IDs, or payment card numbers).

3. Purpose & Legal Bases for Processing

We process your data under the following legal bases:

Contractual Performance: Processing inquiries, establishing scope, delivering formal verification briefs, and managing billing.
Legitimate Interests: Maintaining website security, preventing abuse, verifying telemetry integrity, and ensuring high service standards.
Legal Compliance: Complying with statutory accounting, tax, and commercial reporting obligations in Thailand.
Consent: Where applicable for optional analytics preferences and communications.

4. Data Retention Periods

Consultation Inquiries: Retained for 24 months following the latest interaction to facilitate continuity in future testing cycles.
Client Audit Datasets: Once the formal Verification Brief is delivered and the 14-day client review window concludes, raw telemetry tables and computational workbooks are archived in encrypted offline cold storage for 90 days, after which they are permanently purged unless the client requests an extended retention retainer.
Accounting & Billing Records: Retained for seven (7) years in compliance with Thai commercial and tax law.

5. International Data Transfers

As an international consulting practice based in Thailand, data submitted to us may be processed on secure infrastructure located in Thailand, Singapore, or the European Union. Whenever data is transferred internationally, we ensure appropriate safeguards are enacted, including standard contractual clauses and end-to-end cryptographic encryption in transit and at rest (AES-256).

6. Your Legal Data Rights

Under the Thailand PDPA and international data protection standards, you have the following enforceable rights:

Right of Access: Request a copy of the personal data we hold concerning you.
Right to Rectification: Request correction of inaccurate or incomplete personal records.
Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data where retention is no longer necessary.
Right to Restrict or Object to Processing: Request suspension of specific processing activities under legitimate interest grounds.
Right to Data Portability: Request transfer of your personal data in a structured, commonly used format.
Right to Lodge a Complaint: Lodge a grievance with the Thailand Personal Data Protection Committee (PDPC) if you believe your rights have been infringed.

7. Exercising Your Rights & Contact

To exercise any data rights or submit privacy-related questions, contact our designated privacy team at:

Email: info@flowharborpoint.click
Postal Address: Flow Harbor Point Co., Ltd., Office 8, 29 Example Road, Hat Yai 00000, Thailand
Phone: +66 74 000 652

Privacy Policy & Data Protection Standards